Client story · InterContinental Hotels Group
A one-day LEGO® Serious Play® workshop for a new IHG team in Europe: vision, values, behaviours and 90-day plans.
A new Performance and Operations Support team for Europe needed to decide what it would 'become famous for', and the values and behaviours it would need to succeed.
A well-crafted vision is a mental model of a desirable future. At its best it motivates, inspires and aligns individual action behind common goals. LEGO® Serious Play® lets people express that model visually as well as in words, so they say more clearly what they mean and listeners understand more of it. Physical models also let people interrogate each other's ideas more fully, with less interpersonal friction.
We combined LEGO® Serious Play® with ProMeet wallcharts and gridcards. After a skills build, the team built individual visions, combined them into a shared vision, identified the values needed to achieve it, and finished with personal 90-day plans.
In the evaluation, participants described LEGO® Serious Play® as "brilliant, everybody could engage". It "brought learning to life", "equalised everyone in the room" and "disinhibited my mind".
The workshop delivered well above the outcomes expected, due in large part to the innovative methodology Sean applied through Lego Serious Play and the effort taken by Sean to understand our team, our context and our ambition.Edward Bignold, Director, Hotel Performance and Operations Support Europe, IHG
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